Cancellation & Rescheduling Policy

Thank you for choosing Heal U Fitness. As a solo trainer-operated studio, I value your time and commitment to your health and wellness journey. To ensure fairness for all clients and respect for my schedule, I have established the following clear policy for cancellations and rescheduling.

Rescheduling Policy (New and Existing Clients)

• You may postpone or reschedule a session up to 24 hours in advance.

• To reschedule, please contact me directly via phone number at least 24 hours before your scheduled appointment.

• Rescheduling requests made less than 24 hours before the session will be treated as a late cancellation.

Cancellation Policy

• Cancellations made more than 24 hours in advance are generally allowed without penalty.

• Late cancellations (less than 24 hours notice) or no-shows will result in the session being deducted from your package or charged in full.

• This policy applies equally to new and existing clients.

Important Notes

• No appointment reminders will be sent. As part of my empowerment approach, I encourage you to take full ownership of your schedule and wellness commitments. Please mark your calendar and set your own reminders.

• All sessions are subject to availability when rescheduling.

• In case of genuine emergencies (e.g., illness, family emergency), please reach out as soon as possible. I will do my best to accommodate reasonable exceptions on a case-by-case basis.

• Refunds are not issued for late cancellations or no-shows. Unused sessions may expire according to the terms of your specific package.

Acceptance of Terms

By booking a session with Heal U Fitness, you acknowledge and agree to this Cancellation & Rescheduling Policy.